
PIVOT! Payment Tips for Navigating a Shift in Operations
We all know the iconic scene in Friends when Ross and Chandler navigate a tight staircase with a large couch. Right now, many businesses are also yelling "PIVOT" as they transition multiple aspects of their business model in short order. For many businesses, it's pivoting to a work-from-home routine and ensuring their employees have what they need to accomplish their daily tasks and continue to be successful in their roles. For other businesses, its more extreme by pivoting their order and fulfillment process. Brick and mortar retailers are the most common example, who in many cases have had to shift to an online ordering and delivery system where one may not have existed before. And then there are the most extreme cases where manufacturers, distributors and retailers have shifted the very product set they make and/or sell to accommodate the changing demands of society. Through all these quick pivots, it's crucial to not "break the couch" and ensure critical pieces - like customer payments - aren't broken or lost in the process.